TERMINI E CONDIZIONI
CHIC MAMA POSITANO
Chic Mama Positano is a brand of Bagni D’Arienzo S.r.l.
Registered Office: Via Pasitea, 71 – 84017 Positano (SA), Italy
VAT No.: IT02972990655
Restaurant: Via Tagliata, 26 – 84017 Positano (SA), Italy
These Terms & Conditions apply to reservations made directly with Chic Mama Positano.
The specific rate conditions presented and accepted during the booking process form an integral part of the reservation agreement.
Contents
Please review the rate-specific conditions shown during booking together with these Terms & Conditions.
1. RESERVATION & CONTRACT
A reservation is confirmed only once the guest receives the official confirmation from Chic Mama.
The person making the reservation must be at least 18 years old and is responsible for the accuracy of the information provided for the reservation and for communicating the relevant booking conditions to the other members of the party.
Guests must review the confirmation and promptly notify Chic Mama of any incorrect information.
The following may always be updated without affecting the economic conditions of the reservation:
- contact information;
- guest names, where permitted;
- food allergy or intolerance information;
- other information necessary for the safe and correct provision of the service.
Changes to the dining date, dining time, selected experience or number of guests are governed by the conditions of the selected rate.
A reservation may not be transferred to another party without prior confirmation from Chic Mama.
2. CANCELLATION DEADLINES
All cancellation and amendment deadlines are calculated using the scheduled dining time shown in the confirmed reservation and the local time applicable in Positano, Italy.
A cancellation permitted until 72 hours before the reservation therefore remains penalty-free when received at least 72 complete hours before the scheduled dining time.
A cancellation received less than 72 hours before the scheduled dining time falls within the late-cancellation period.
Cancellation or amendment requests may be submitted through one of the following written channels:
Email: reservation@chicmama.it
Reply: directly to the reservation confirmation email
WhatsApp: +39 089 842 4255
The time at which the communication is received through the designated channel determines compliance with the applicable deadline.
A requested amendment is valid only once confirmed by Chic Mama in writing.
3. REFUNDABLE RATE
The Refundable Rate requires full payment at the time of booking.
Cancellation
The reservation may be cancelled without penalty at least 72 hours before the scheduled dining time.
The amount paid will be fully refunded to the original payment method.
For cancellations received less than 72 hours before the scheduled dining time, the amount paid is non-refundable.
In the event of a no-show, the amount paid is non-refundable.
Date or Time Changes
One change of dining date or time may be requested without penalty at least 72 hours before the scheduled dining time, subject to availability.
Any additional change is subject to confirmation by Chic Mama.
If the newly selected reservation has a higher price, the difference must be paid.
If the confirmed price is lower, the corresponding difference will be refunded.
A change requested less than 72 hours before the scheduled dining time does not suspend or reset the cancellation conditions applicable to the original reservation.
Unless Chic Mama expressly agrees otherwise in writing, the original reservation and its applicable cancellation conditions remain in force.
Reduction in Party Size
A reduction in party size communicated at least 72 hours before the scheduled dining time will be refunded where the confirmed booking price is calculated on a per-person basis.
For reductions received less than 72 hours before the scheduled dining time, the amount attributable to the removed guest or guests is non-refundable.
Where an experience or package is sold at a fixed overall price rather than on a per-person basis, a reduction in party size does not automatically result in a reduction of the confirmed package price.
4. GUARANTEED RATE
The Guaranteed Rate is secured by a payment card guarantee.
No payment is collected at the time of booking.
The applicable cancellation/no-show fee and the maximum potential charge must be clearly displayed before the reservation is confirmed.
By completing the card-guarantee process and confirming the reservation, the guest accepts the cancellation and no-show conditions expressly presented during checkout.
Cancellation
The reservation may be cancelled without penalty at least 72 hours before the scheduled dining time.
For cancellation received less than 72 hours before the scheduled dining time, a fee of €100 for each booked guest will apply.
Booked guests include adults and children included in the confirmed reservation.
No-Show
If none of the booked guests attend the reservation and the reservation qualifies as a no-show under Section 7, a fee of €100 per booked guest will apply.
Partial No-Show / Reduction in Party Size
Party-size reductions may be made without penalty at least 72 hours before the scheduled dining time.
For reductions received less than 72 hours before the scheduled dining time, a fee of €100 for each guest removed will apply.
Where only part of the confirmed party attends without an eligible prior reduction, the fee applies only to the booked guests who do not attend.
No guest who attends the reservation will be charged a no-show fee.
Date or Time Changes
One change of date or dining time may be requested without penalty at least 72 hours before the scheduled dining time, subject to availability.
A change requested less than 72 hours before the original scheduled dining time does not automatically avoid the late-cancellation conditions applicable to the original reservation.
Chic Mama may, as a gesture of hospitality, accept a late amendment without applying the fee. Any such exception must be expressly confirmed in writing and applies only to the specific reservation.
5. LAST MINUTE RATE
The Last Minute Rate requires full payment at the time of booking and is non-refundable.
The dining date, dining time, selected experience and economic party size cannot be modified.
If the guest cancels, does not attend, or reduces the number of guests, the amount already paid remains non-refundable.
No additional cancellation fee will be charged in respect of an amount already prepaid under the Last Minute Rate.
Updates relating solely to contact details, guest information, allergies or intolerances do not constitute a modification of the economic conditions of the reservation.
6. REFUNDS
Where a refund is due under the selected rate, Chic Mama will initiate the refund to the original payment method.
The time required for the amount to appear on the guest’s account may depend on the payment provider, card network and issuing financial institution.
Cancellation policies applicable to guest-initiated cancellations do not limit the guest’s rights where Chic Mama itself is unable to provide the booked service.
7. LATE ARRIVAL & NO-SHOW
Reservations are held for 15 minutes after the confirmed dining time.
Guests expecting to arrive late should contact Chic Mama as soon as reasonably possible.
Advance notice does not guarantee that the original table or dining time can be retained, but our team will make reasonable efforts to accommodate the guest according to availability.
If no member of the party has arrived within the 15-minute grace period and no timely communication has been received, Chic Mama may release the table.
A reservation is treated as a no-show for cancellation-policy purposes where the guest fails to attend and the restaurant can no longer reasonably provide the confirmed reservation.
Late arrival does not automatically constitute a no-show where Chic Mama continues to accommodate the reservation.
If part of the party attends, the reservation is treated as a partial no-show only in respect of the absent booked guests.
Delays caused by a Chic Mama shuttle that has been expressly confirmed by Chic Mama will not be treated as a guest no-show.
8. PARTY SIZE
All adults and children participating in the reservation must be correctly declared.
Increases in party size are subject to availability and may involve an additional charge.
Reductions are subject to the selected rate conditions.
The guest making the reservation is responsible for ensuring that the declared party size is accurate.
9. EXPERIENCES & PACKAGES
Any menu, package, bottle, experience or other paid component included in the reservation is governed by the description displayed and confirmed at the time of booking.
Packages are intended to be enjoyed as offered.
Substitutions or alterations may be possible only where expressly approved by Chic Mama, including where reasonably required to manage a declared dietary requirement.
Failure by the guest to consume or use an available component of a confirmed package does not create an entitlement to a refund.
This rule does not apply where Chic Mama is unable to provide a material paid component of the booked experience.
Additional products or services ordered during the visit are charged separately.
10. FOOD ALLERGIES & INTOLERANCES
Guests are requested to communicate any relevant food allergies or intolerances, together with the number of guests concerned, during the reservation process or as soon as the information becomes known.
Chic Mama will use the information received to assess the dietary requirement and make reasonable efforts to manage it safely.
Guests should understand that restaurant environments may involve risks of cross-contact despite appropriate procedures and controls.
Where Chic Mama determines that a particular requirement cannot reasonably or safely be accommodated, the guest will be informed whenever practicable.
No provision of these Terms excludes or limits Chic Mama’s mandatory obligations regarding food safety and allergen information.
Personal information concerning allergies or intolerances will be processed in accordance with the applicable Privacy Policy and data-protection requirements.
11. COMPLIMENTARY SHUTTLE SERVICE
Chic Mama may provide a complimentary shared shuttle service within the Positano area.
The shuttle is an optional ancillary courtesy service and is separate from the restaurant reservation unless expressly included as a material paid component of a specific package.
The service operates according to scheduled times and is subject to availability, traffic, road, safety and operational conditions.
A shuttle may be requested during booking or subsequently through Chic Mama Customer Care.
A request does not constitute confirmation.
The service is confirmed only when Chic Mama communicates a meeting point and pick-up time.
The unavailability, modification or suspension of the complimentary shuttle does not invalidate the restaurant reservation.
Guests may reach Chic Mama independently by private car, taxi or other suitable means of transport.
Where a confirmed Chic Mama shuttle is delayed or disrupted in a manner attributable to the service, affected guests will not be treated as late arrivals or no-shows as a consequence of that delay.
12. CHILDREN
Children must be included in the reservation.
The applicable children’s menu, package or pricing, where relevant, is displayed during booking.
For Guaranteed Rate reservations, children included in the confirmed reservation are included in the party size for cancellation and no-show purposes, as expressly displayed before confirmation.
13. PET POLICY
Access with animals is governed by Chic Mama’s separate and current Pet Policy.
Nothing in the Pet Policy or these Terms limits rights applicable to recognised guide or assistance dogs under applicable law.
14. RESTAURANT CONDUCT
Outside food or beverages may not normally be consumed on the premises.
Reasonable exceptions may apply to medically necessary items, infant requirements or other circumstances protected by applicable law.
Guests are expected to behave respectfully towards staff, other guests and the property.
Chic Mama may take proportionate measures, including refusing or terminating service, where conduct creates a safety risk, violates applicable law or materially disrupts the restaurant or other guests.
This section does not limit mandatory consumer rights.
15. RESTAURANT CANCELLATION & FORCE MAJEURE
Events may occasionally arise that make provision of the booked restaurant service impossible or unsafe.
These may include severe weather, natural events, governmental restrictions, public-health emergencies, security events, infrastructure failures or other circumstances outside Chic Mama’s reasonable control.
If Chic Mama cannot provide the booked restaurant service, the affected guest will be informed as soon as reasonably possible.
For prepaid reservations, amounts paid for services that cannot be provided will be refunded unless the guest freely chooses an alternative offered by Chic Mama, such as:
- rescheduling; or
- a credit for a future reservation.
For a Guaranteed Rate reservation cancelled by Chic Mama, no cancellation or no-show fee will apply.
Where only part of a paid service cannot be provided, the appropriate remedy will be determined according to the affected component and applicable law.
No alternative, voucher, credit or rescheduling offered by Chic Mama restricts rights that cannot legally be waived.
16. VARIABLE OR ANCILLARY ELEMENTS
Complimentary elements and operational details may be modified according to availability and circumstances.
Changes to an ancillary complimentary element do not by themselves constitute cancellation of the restaurant reservation.
Where an element has been expressly sold as a material component of a paid package, it will instead be treated as part of the purchased service.
17. RIGHT OF WITHDRAWAL
Restaurant, catering and leisure-related services contracted for a specific date or period may fall within the statutory exceptions to the general right of withdrawal applicable to distance contracts.
Where the statutory withdrawal right does not apply, cancellation rights are governed by the rate conditions expressly selected and accepted during booking, without prejudice to mandatory consumer-protection law.
18. COMMUNICATIONS
Transactional communications necessary to manage the reservation may be sent using the contact details provided by the guest.
Marketing communications are governed separately by the applicable Privacy Policy and marketing-consent rules.
Guests should provide accurate and functioning contact information.
Chic Mama is not responsible for failures caused solely by incorrect information supplied by the guest, while remaining responsible for communications and obligations that applicable law places upon the Restaurant.
19. PRIVACY
Personal data is processed in accordance with Chic Mama’s Privacy Policy and applicable data-protection legislation.
Information concerning food allergies or intolerances may constitute data concerning health and will be subject to the specific safeguards and legal basis required for such processing.
Marketing consent is separate from acceptance of these Terms and is not a condition for completing a restaurant reservation.
20. VERSION CONTROL
Each reservation is governed by the version of the Terms & Conditions and rate conditions accepted at the time the reservation is completed.
Subsequent changes do not apply retroactively unless:
- required by law;
- expressly agreed with the guest; or
- applied in a manner more favourable to the guest without reducing an existing right.
The accepted Terms version should be identifiable from the reservation record.
In the event of ambiguity, these Terms will be interpreted in accordance with mandatory consumer law.
21. APPLICABLE LAW & CONSUMER RIGHTS
These Terms are governed by Italian law, without prejudice to mandatory consumer-protection provisions applicable to the guest.
Nothing in these Terms excludes or limits any right that cannot lawfully be excluded or limited.
For consumer disputes, jurisdiction is determined according to the mandatory rules applicable under Italian and European consumer law.
22. ACCEPTANCE
Before confirming the reservation, the guest must be given access to:
the applicable Terms & Conditions;
the selected rate conditions;
the applicable cancellation and no-show conditions;
and, for a Guaranteed Rate, the amount of the potential cancellation/no-show charge.
Completion of the reservation constitutes acceptance of the contractual conditions presented during the booking process.
The booking system must retain evidence of the version and rate conditions accepted in connection with the reservation.